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UK Bank Accused of Dumping Personal Data

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NatWest (div of Royal Bank of Scotland) is being investigated for allegedly dumping customers' financial details in outside bins. The UK Information Commissioner's Office is looking into claims that the bank breached data protection rules.

It follows a complaint from the campaign group Scamsdirect which apparently found customers' financial details in bins near two banks in Hampshire.

A spokesman for the ICO said, "Clearly, where personal information is not disposed of securely, there is a risk that it will fall into the wrong hands. This issue has arisen with banks before and we would expect them to be actively taking steps to protect their customers' information. It is not enough for them merely to have security procedures in place. They must make sure that those procedures are followed in practice."

A spokesman for the Royal Bank of Scotland - the parent company of NatWest - said it had been contacted by the ICO about the complaints. "We take the disposal of customer and bank confidential waste extremely seriously and have procedures in place for the secure storage and disposal of confidential information," he said.

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